HHTMT acquires multi-city BPO company in US
Bangalore, October 25, 2006
Hinduja TMT (HTMT) today announced that it has signed a definitive
agreement for the acquisition of a US based BPO company, AFFINA,
headquartered in Peoria, Illinois, U.S.A for an undisclosed amount.
AFFINA, a reputable BPO brand in the US, has annual revenues of USD
60 mn, and operations in 7 centres in the US and Canada. The company
has a three-decade track record of serving globally recognized
clients. This acquisition will enable HTMT to access a large and
high quality client base, comprising many Fortune 500 companies,
while enhancing HTMT’s onshore delivery capabilities in the US in
specialized domains like Consumer Electronics, FMCG, Retail,
Government and Telecom.
This deal strengthens HTMT’s marketing presence in the US. HTMT will
now be operating from 14 cities, 7 of which are in North America, 1
each in Philippines and Mauritius and 5 in India. The integrated
entity would have a customer base of over 65 customers and a total
headcount of over 9,000 employees. This acquisition will nearly
double HTMT’s combined revenues to over USD 130 mn and catapult HTMT
into the top five pure-play BPO companies in India.
Commenting on the acquisition, Mr. Partha Sarkar, CEO – HTMT said,
“AFFINA is a strategic fit in HTMT’s global vision. Through its
experienced management team, diverse skills and wide-spread network
of delivery centers, HTMT is now poised to ramp up its operations in
the growing American market. This will be a happy marriage of domain
expertise, CRM capabilities and management skills.”
Mr. Mark Attinger, CEO, AFFINA, added, “HTMT is a premier BPO
company bringing global delivery capabilities which are becoming
increasingly important in today’s competitive marketplace. We will
unite in our focus of delivering superior service and innovative BPO
and customer care solutions, while extending new offerings to
clients and prospects.”
About HTMT
Hinduja TMT (HTMT) is Hinduja Group's 'one stop shop' for providing
customized IT solutions for customers' needs in the areas of
Information Technology - Contact Center services and Back Office
Processing. HTMT is listed in the bourses at Mumbai and has also
been ranked by Forbes Magazine in October 05 as one of the ‘200
Best under $1 billion Companies in Asia”.
HTMT has IT/BPO domain expertise in Insurance, Financial services,
Manufacturing, Telecom, Pharmaceutical Products, Consumer
Electronics, Household Products, Energy and Utilities. HTMT
presently runs delivery centers in Bangalore, Mumbai, Hyderabad,
Chennai, Manila, Toronto and New Jersey, and marketing offices in
the USA, UK and Europe. HTMT is also ISO 9001:2000 , BS 7799 and
HIPAA compliant.
About AFFINA
AFFINA was founded in 1973 by Charles Ruppman, who led the inbound
call center industry for decades in innovation and quality customer
service. AFFINA developed the industry’s first dealer locator
database that allowed customers to locate their nearest dealer or
service center using a toll-free telephone number.
AFFINA partners with Fortune 500 companies to provide comprehensive
customer relationship management solutions including: customer
service support, inbound sales support, marketing and analytics, and
customer relationship consulting. The 32-year-old company serves
clients in the consumer electronics and office automation, consumer
products, consumer packaged goods, pharmaceuticals, and
telecommunications industries.
About Hinduja Group
The Hinduja Group is a diversified investment and banking group with
global operations in investment banking and trading. Founded in 1914
by Shri P.D. Hinduja the Group runs businesses in the Transport,
Information Technology, Entertainment and Communications, Banking
and Finance, Infrastructure Project development, chemicals and agri
business, Energy and Healthcare sectors.
For more information please contact:
Mr. Yagnesh Sanghrajka, Global CFO, HTMT @ 99456 04228.
Mr. Ratnanand. R, Clea PR, Bangalore @ 99452 33252.
Mr. Jayaram. R, Clea PR, Mumbai @ 98672 12997.
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