HTMT wins Best Performing Global Call Center Provider Award

Bangalore, February 5, 2007

HTMT today announced that it had won the Best Performing Global Call Center Provider Award at the prestigious annual Global Services Awards that was held in New York, USA recently. The Global Services 100, now in its second year, is a tool for buyers of business and technology services. Judges from Global Services magazine team up with outsourcing experts at NeoIT, a consulting firm that specializes in services globalization, to identify and evaluate the leading service providers located on four continents. The evaluation is based upon data provided by the service providers and third parties regarding effective operations, service offerings, client relationships and human capital. This prestigious award was based on the quality certifications achieved, consistent meeting of SLAs and repeat orders. A critical differentiator was the network of global delivery centers which helps a client route calls to the best customer representative and balance different time zones. This also is a sound de-risking strategy. HTMT scored well on this front with centers in India, Manila, Mauritius, Canada and the U.S with plans to expand to Eastern Europe on the anvil. HTMT scores well on the attrition problem that has plagued call centers across the world.

HTMT was amongst the earliest Indian players to focus on developing its global delivery capability by setting up a center in Manila through an acquisition in 2003. It has recently acquired Illinois-based Affina with seven centers in the U.S. and Canada. Another thrust of HTMT’s strategy has been to develop its multilingual delivery capabilities. Its Mauritius center leverages the French-speaking population and the center in El Paso, Texas provides support in Spanish language.

Partha Sarkar, CEO HTMT, said “HTMT’s commitment to continuous process innovation without compromising on quality not only improved our internal systems but also generated huge value adds to the client processes. This award is also the result of the commitment of our teams across HTMT.”



About HTMT

Hinduja TMT (HTMT) is a realization of Hinduja Group's endeavor to provide a 'one-stop-shop' for customers' needs in Information Technology - from Contact Center services and Back Office Processing to customized IT solutions. HTMT is a publicly listed company on both the National Stock Exchange and Bombay Stock Exchange. HTMT has been ranked 1st among the Top 10 Call Centers Worldwide by the Global Services Magazine in association with Neo IT in January 07. HTMT has also been ranked among ‘200 Best under a $1 billion Company in Asia” by Forbes Magazine in October 05.

HTMT's IT/BPO domain expertise is in the areas of Insurance, Financial services, Manufacturing, Telecom, Pharmaceutical Products, Consumer Electronics, Household Products, Energy and Utilities. HTMT has offices in North America, London & Paris in Europe and 20 delivery centers in Bangalore, Mysore, Mumbai, Chennai & Hyderabad in India, Lyndhurst, Peoria, St Louis, Waterloo, El Paso in the United States, Montreal & Toronto in Canada, Cyber City in Mauritius and Manila in Philippines. HTMT has world-class infrastructure in line with global standards of environment, resources and deliverables and employs over 9500 people. HTMT is one of the few companies in the BPO business that has output quality very close to six sigma standards and has set its eye firmly on a continuous improvement program. HTMT is also among the few companies that are HIPAA compliant besides being ISO 9001:2000 certified and BS 7799 compliant.



About Hinduja Group

The Hinduja Group is one of the largest transnational business conglomerates in the world with diversified operations. Founded in 1914 by Shri P.D. Hinduja the Group provides a wide range of products and services worldwide. The group’s activities are divided into three core areas such as, Investment Banking, Global Investments and the International Trading. The Hinduja Group is quick to grasp new opportunities and is expanding its investments and advisory services across international markets. As a part of the Global investment the group owns Transport, Information Technology, Entertainment and Communications, Banking and Finance, Infrastructure Project development, Chemicals and Agri business, Energy and Healthcare.

For more information please contact:

Ms. Mona Bhatia,
Manager, Corporate Communications, HTMT @ +91 9342986455

Mr. Ratnanand. R,
Clea PR @ +91 9342592399